Efficiency Factory focuses on improving the performance of companies, departments and processes. The main focus is the customer's experience of the service or product and how the experience can be improved.
The main focus with implementing improvements is the reduction of errors in the process and increasing the predictability and reliability of the service provided. Solutions can consist of clearer communication between departments, better designed processes and the implementation of simple automated solutions to facilitate the employees in their day-to-day work.
Together with the employees the process is analyzed, problem areas are identified, root cause analysis is done and sustainable solutions are implemented.